Here I go again!
With the Reno NABC coming up in 5 days, I am repeating my usual NABC request and asking anyone planning to be in Reno to keep an ear out and let this blog know if the ACBL- mandated Zero Tolerance announcements are made by the directors before each session.
To refresh memories re the above, the ACBL ZT Policy states in part:
The following procedures have been given to the tournament directors for implementation.
- At the start of each event, the director shall make an announcement that the tournament will be observing ZERO TOLERANCE for unacceptable behavior. It is requested that the director be called whenever behavior is not consistent with the guidelines outlined above.
The above is quite clear, particularly the word “shall”.
It also does not tell the directors to say “Be nice” or “Have an enjoyable day” , but rather to announce that “….the tournament will be observing ZERO TOLERANCE” for unacceptable behaviour”.
For anyone wanting a great presentation of what ZT, customer service, and good club management are about, and more, I urge you to watch the four excellent videos presented by ACBL TD Dan Plato. You can find them on YouTube using
and then add to the address above 1-rtL16r5a8 for Part 1
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COR5Ea-qAdU for Part 3
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